At Trusted Touch Healthcare, our clients are our best advertisement. We proudly share a few letters we’ve received below.
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Director Sibo Ncube is a consummate professional who knows her business; she was recommended by another health care professional, and... read moreDirector Sibo Ncube is a consummate professional who knows her business; she was recommended by another health care professional, and we have used her firm several times during my spouse's fight with PD. She has a personal relationship with us and she is always responsive to any question or to provide a sub quickly when we need someone. The care givers are knowledgeable, reliable, and friendly. Each has been punctual and did not sit around doing nothing when my spouse was napping or otherwise engaged. Everyone, including Sibo, was completely respectful of my spouse and his needs -- never talking down to him and treating him like a child -- and all were absolutely trustworthy. You can rely on Sibo and Trusted Touch with loved ones' at-home care. read less
Renee Wohlenhaus
3/30/2023
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I went to Trusted Touch in December 2022 seeking care for a family member who was set to undergo a... read moreI went to Trusted Touch in December 2022 seeking care for a family member who was set to undergo a major hip surgery in February. I sought a female caregiver who would stay overnight to help with bathing, bathroom, food preparation, light housekeeping and care of three cats. Sibo was great. She listened attentively to my family member’s plight, the specific needs, and timeframe for care. In a timely manner, she identified two caregivers whom we interviewed by Skype. Both were fully acceptable. The draft contract contained nothing unexpected. Although we decided not to contract for care, this does not reflect badly on Trusted Touch. They were highly professional, provided timely communications, and even followed up after the surgery date to see how the member was doing. I would not hesitate to contact them again if the need arose. read less
JoAnne Nickerson
3/03/2023
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I simply cannot recommend Trusted Touch Healthcare highly enough. Sibo and her team have been there for my family during... read moreI simply cannot recommend Trusted Touch Healthcare highly enough. Sibo and her team have been there for my family during a very difficult time with my mom and no words can adequately express the depth of gratitude that we feel for their exceptional care.
The anxiety, stress and uncertainty that comes when a loved one’s health is compromised can be overwhelming, especially when family cannot be there to oversee the day-to-day needs of a parent. However, rest assured that if Trusted Touch takes the reigns, you are in great hands. From the moment I first met Sibo, and her nurse Lindie, I felt a comfort and calm come over me that I had not felt since my mom fell ill. I am so impressed by Sibo’s professionalism; her palpable and genuine empathy for my mom and our family; the care and thought that she devoted to finding the right live-in caregivers for my mom – not only care providers who met mom’s everyday needs, but individuals who are a good match personality-wise; her uncanny ability to manage unforeseen circumstances and tireless work to find the right fill in should a care provider call out sick (which can happen); the regular “check ins” and follow up to ensure that my mother continues to be content with the level of care she is receiving; and, above all, a depth of kindness and compassion that I have not experienced from any other caregiving organization - ever.
This has been a very difficult journey for my mother, but I take comfort in knowing with absolute certainty that as she continues on her road to recovery, she has received the highest caliber of care from loving, gentle, and exceptionally-trained Trusted Touch caregivers. Thank you Sibo – we will be forever grateful to you and your Trusted Touch team. read less
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We tried several different agencies before finding Trusted Touch; Sibo worked closely with us to find just the right fit... read moreWe tried several different agencies before finding Trusted Touch; Sibo worked closely with us to find just the right fit for our family, and we could not be happier with the caregiver who lives with our mom! Highly recommend! read less
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Although working with Trusted Touch Healthcare was brief, my experience was extremely outstanding. Due to the changing needs of my... read moreAlthough working with Trusted Touch Healthcare was brief, my experience was extremely outstanding. Due to the changing needs of my mother. They jumped continual hoops to provide Home health care she needed. The caregivers that work here are very special people.
Everyone I interacted with from Sibo to the private duty nurses were compassion, caring, and helpful and I highly recommend Trusted Touch Healthcare. read less
“There are many home healthcare agencies in the Washington, D.C. area. I used the services of several such agencies over the course of the last 9 years to get help for my elderly aunt. For the most part, the aides who were sent from these agencies did a good job.
I would like to highlight and recommend the services of one superior agency, namely Trusted Touch Healthcare. The director of this agency, Sibo Ncube, was extremely caring and highly involved in the placement and matching of appropriate aides with clients. When I first approached Ms. Ncube for help with my aunt, she came to my house to personally assess the environment and my aunt’s condition. Every aide that was sent to me by Trusted Touch Healthcare was carefully screened and oriented. If a new aide was sent to my house, Ms. Ncube would also be there to personally orient the aide on the first day. With other agencies, I would often have to take time out of my schedule to orient new aides.
Ms. Ncube and all persons I met through Trusted Touch Healthcare were caring, hard working, and professional. I would highly recommend Trusted Touch Healthcare to anyone seeking healthcare aide for a loved one.”
~ Nelson Bennett, IV
Montgomery College, Tahoma Park
The caregiver assigned to me is a skilled professional, reliable, and very caring. I depend on her for my transport to all my appointments and social events. She prepares my meals and manages my medications under the supervision of their registered nurse.
I trust these people. The quality of my life is very high. I recommend their services with confidence.
~ Sabina Shalom, Ph.D LCSW
retired
Although my mother lives in Bethesda, I could not run my own business and handle all of the responsibilities of her care as her health failed. Trusted Touch was brought to my attention by a friend. I rely on them for all of my mother’s needs including medications as well as doctor’s appointments. My mother is reaping the benefits of expertly trained caregivers.
~ Carol O’Flahavan
Daughter of Client
